顾客抱怨,customer complaint
1)customer complaint顾客抱怨
1.A Study on the Relationship of Customer Complaints Behaviors, Satisfaction and Loyalty;顾客抱怨行为与顾客满意度、顾客忠诚的关联性研究
2.If a corporation can properly handlecustomer complaint,the customer will be more loyal;but if it does nothing or improperly handlescustomer complaint,the customer will run off rapidly.顾客抱怨是一部分或全部由于购买商品或服务而感到的满意引起的顾客的一系列多重反应,它是顾客不满意的信号,也是顾客即将流失的征兆。
3.However,customer complaints will inevitably asise in the process of hotel management.但在酒店经营过程中,不可避免的出现顾客抱怨现象。
英文短句/例句
1.The Treatment of Hotel Customers Complaints Based on Customer Satisfaction;基于顾客满意度的酒店顾客抱怨处理研究
2.The Importance of Customer Complaint Treatment to Customer Loyalty in Service Industry;服务业顾客抱怨处理对顾客忠诚的重要性研究
3.The customers are kicking at paying such high prices, and they can hardly be blamed.顾客抱怨价格太高, 这不能责怪他们。
4.Research on the Influencing Factors of Customer Complaint Behavior about Household Appliances Enterprises;家电企业顾客抱怨行为影响因素研究
5.Study on Customer Complaint Management Based on System Dynamics;基于系统动力学的顾客抱怨管理研究
6.A Study on the Relationship of Customer Complaints Behaviors, Satisfaction and Loyalty;顾客抱怨行为与顾客满意度、顾客忠诚的关联性研究
7.Customer complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction.顾客抱怨是一种满意程度低的最常见的表达方式，但没有抱怨并不一定表明顾客很满意。
8.On the Inducement, Behavior and Recovery of Hotel Customer Complaints;酒店顾客抱怨之诱因、行为及其补救研究
9.Study of the Application of Service Marketing and Customer Complaint Management in Routing Company;柔婷公司服务营销与顾客抱怨管理的应用研究
10.Research of Customer Complaint Behavior Based on Psychological Contract Violation;基于心理契约违背的顾客抱怨行为研究
11.A Study on the Influence of Personality and Motivation in Channel Choice of Internet Consumer Complaints;个性、动机对网络顾客抱怨渠道选择的影响研究
12.Research on the Influencing Factors of Customer Complaint Behavior about Mobile Communication Industry;移动通讯行业顾客抱怨行为影响因素研究
13.Relational Contracts to Deal with Complaints of Exhibitors in Exposition Industry;会展业中顾客抱怨处理的关系契约方法
14.Effect of Values on Complaining Intentions to Poor Service;价值取向对服务业顾客抱怨倾向的影响
15.Determinants of Consumer Complaint Behavior:The Case of Durable Goods in China;中国耐用消费品行业顾客抱怨行为研究
16.The Cultural "Gene" and Management Strategy of Chinese Customer Complaining Behavior中国顾客抱怨行为的文化成因及“疗法”研究
17.Logistic Regression Analyses on Customers" Complaint and Re-purchasing Intention顾客抱怨行为与重购意愿的logistic回归分析
18.The Impact of Customer’s Loss and Emotion on Recovery Expectation and Complaining Intention under the Service Failure Circumstancevice Failure Circumstance;服务失败情境下顾客损失、情绪对补救预期和顾客抱怨倾向的影响
相关短句/例句
customer complaints顾客抱怨
3)consumer complaint顾客抱怨
1.A Study on the Influence of Personality and Motivation in Channel Choice of Internet Consumer Complaints;个性、动机对网络顾客抱怨渠道选择的影响研究
4)Customer complaint behavior顾客抱怨行为
1.Research on the Influencing Factors of Customer Complaint Behavior about Household Appliances Enterprises;家电企业顾客抱怨行为影响因素研究
2.Based on the scholars\" studies,using empirical analysis,this paper discusses psychological contract violation\"s impact to customer complaint behavior and gives some marketing strategies for service enterprise.通过实证分析探讨心理契约违背对顾客抱怨行为的影响,并针对服务性企业提出相应营销策略。
3.In the research on customer complaint behavior(CCB),it is vital to explain the relationship between customer dissatisfaction and CCB.在顾客抱怨行为的研究中,厘清顾客不满意与抱怨行为之间的联系是理解顾客抱怨行为的关键。
5)CCB顾客抱怨行为
1.As the core of customer complaint research, to study the s of Customer Complaint Behavior (CCB) can help the en.顾客抱怨行为作为顾客抱怨研究的核心内容,研究其影响因素可以从根本上了解顾客抱怨行为,提升企业的顾客抱怨处理水平,以较低成本保留更多的顾客资源。
2.This paper focuses on determinants of business consumer complaining behavior (CCB) of luxury business hotel.通过文献研究、网上点评的文本分析和问卷调查，构建了高档商务饭店顾客抱怨行为影响因素体系；研究了各影响因子与顾客抱怨行为的相关关系及各影响因子对顾客抱怨行为的影响程度；调查了高档商务饭店顾客网上抱怨的主要动机与渠道；检验了不同人口统计特征的顾客在各因素评价及抱怨行为方面的差异，最后提出了具有一定针对性的顾客抱怨行为管理策略。
6)Customer Complaint Disposal顾客抱怨处理
延伸阅读
抱怨心中不满，数说别人不对；埋怨：做错事只能怪自己，不能～别人。
