顾客满意度,Customer satisfaction
1)Customer satisfaction顾客满意度
1.Study on the Measures of Increasing the Customer Satisfaction of CNC Machine Tools;数控机床顾客满意度提升措施的研究
2.Product innovation method based on customer satisfaction and fuzzy calculation inference;基于顾客满意度及模糊计算推理的产品创新体系
3.Study on application of Structure Equation Modeling in customer satisfaction measurement;结构方程模型在顾客满意度测评中的应用研究
英文短句/例句
1.Custamer Satisfaction Features and Measurement of Satisfactory Degrees;顾客满意的特性及顾客满意度的测量
2.The Relationship Between Post-Purchase Behavior andCustomer Satisfaction;顾客购后行为与顾客满意的关系及顾客满意度评价
3.Working closely with the client understanding business continuity to ensure satisfaction.贴近客户，持续的保持顾客满意度。
4.Research on Customer Satisfaction Evaluation Based on Customer Post-purchase Behavior基于顾客购后行为的顾客满意度评价研究
5.The Treatment of Hotel Customers Complaints Based on Customer Satisfaction;基于顾客满意度的酒店顾客抱怨处理研究
6.Research of Customer Satisfaction in Supermarket Industry Based on Customer Lens;基于顾客视角的大型超市行业顾客满意度研究
7.Customer Satisfaction and Its Evaluation Based on Customer Participation in Manufacturing;制造业中顾客参与下的顾客满意度及其评价
8.A Study about the Relationship of Customer Participation,Perceived Control and Customer Satisfaction;顾客参与、感知控制与顾客满意度关系研究
9.Research on Consumers Satisfaction Assessment Based on the After-Purchase Behaviors;根据顾客购后行为评价顾客满意度的研究
10.Research on the Influence of Response to Complaints at Hotel on Customer Satisfaction酒店顾客投诉处理对顾客满意度的影响研究
11.The Effects of Customer Heterogeneity on the Customer Satisfaction Index顾客异质性对顾客满意度指数测评的影响
12.The Empirical Research on the Influence of Employees Satisfaction on Customers Satisfaction of Hospitality Industry;酒店业员工满意度对顾客满意度影响实证研究
13.Relationship Between Customer and Employee′s Satisfaction;浅析顾客满意度与员工满意度之间的内在联系
14.Household satisfaction model based on customer satisfaction theory;基于顾客满意度理论的住户满意度模型
15.An Empirical Research on the Transmission Mechanism between Employee Satisfaction and Customer Satisfaction员工满意度对顾客满意度传导机制的实证研究
16.Research on the Impact of Employee Satisfaction to Customer Satisfaction about the Hotel Industry酒店员工满意度对顾客满意度的影响研究
17.A Study on the Relationship between Customer Satisfaction and Loyalty of Restaurant;酒店顾客满意度与忠诚度的关系研究
18.A Study on the Relationship of Customer Complaints Behaviors, Satisfaction and Loyalty;顾客抱怨行为与顾客满意度、顾客忠诚的关联性研究
相关短句/例句
customer satisfaction degree顾客满意度
1.Index design for measurement ofcustomer satisfaction degree of enterprises and its evaluation method;企业顾客满意度的指标设计及评价方法研究
2.The Research on Methods of Measuring Customer Satisfaction Degree;顾客满意度测评方法研究
3.The Study on Customer Satisfaction Degree of University Library;高等院校图书馆顾客满意度研究
3)customer satisfaction index顾客满意度
1.The Study on Customer Satisfaction Index of Social Service of Geological Archives;地质资料社会化服务顾客满意度调查研究
2.The Influencing Factor s Academic Analysis and Demonstration of Customer Satisfaction Index;顾客满意度影响因素的理论分析及实证研究
4)Degree of customer satisfaction顾客满意度
1.Evidential reasoning algorithm for evaluating the degree of customer satisfaction under uncertainty;评价不确定型顾客满意度的证据推理方法
2.This paper evaluates customer service quality by the degree of customer satisfaction in telecommunication enterprise; and decides which are the most important factors in service quality by model of factor importance.本文拟通过顾客满意度测评,对通信服务企业的服务质量进行量化评估;并结合因素重要性推导模型,判断目前服务质量中急需改进的因素,以便提高企业服务质量。
5)CSI顾客满意度
1.The dynamic method for surveyingCSI based on Web;基于Web信息源的顾客满意度动态测评方法的研究
2.CSI and Simulation;顾客满意度(CSI)及其仿真
3.The Research of Sales Management of the Tianjin Tobacco Company Based on the Measurement and Analysis ofCSI;基于顾客满意度测评的天津烟草销售管理研究
6)customer satisfaction index顾客满意度指数
1.Construction ofcustomer satisfaction index system in higher education;我国高等教育顾客满意度指数体系的建构
2.Research on the Method of Measuring Customer Satisfaction Index Combined with Quality Index;结合质量指数的顾客满意度指数测评方法研究
3.Since the 1990s nationwidecustomer satisfaction index measurement has attracted much attention.20世纪90年代以来,全国性的顾客满意度指数测评工作引起了广泛的关注。
延伸阅读
顾客满意顾客满意customer satisfaction; CSgu幼manyi顾客满意(customer satis公记tion;CS)指顾客的感觉状态水平，这种水平是顾客对企业的产品或服务实际感受的价值与其期望的价值进行比较的结果。如果顾客实际感受的价值与其期望价值一致，顾客会满惫;如果实际感受的价值不及期望价值，顾客会不满惫;如果实际感受的价值超过了期望价值，顾客会非常满意。从生产(服务)企业的角度考虑，顾客满愈是企业成功地理解某一顾客或某部分顾客的爱好，并着手为满足顾客需求作出相应努力的结果。顾客满意有以下基本特性:①主观性。顾客的满愈程度是建立在其对产品和服务的体验上，感受的对象是客观的，而结论是主观的。顾客满惫的程度与顾客的自身条件如知识和经验、收人状况、生活习惯、价值观念等有关，还与媒体传闻等有关;②层次性。处于不同层次需求的人对产品和服务的评价标准不同，因而不同地区、不同阶层的人或一个人在不同条件下对某个产品或某项服务的评价可能不尽相同;③相对性。顾客对产品的技术指标和成本等经济指标通常不熟悉，他们习惯于把购买的产品和同类型的其他产品，或和以前的消费经验进行比较，由此得到的满意或不满意具有相对性;④阶段性。任何产品都具有寿命周期，服务也有时间性，顾客对产品和服务的满意程度来自于过去的使用体验，是在过去多次购买和提供的服务中逐渐形成的，因而呈现出阶段性。顾客满意测评必须考虑这些基本特性。顾客满意度是对顾客满意程度的定量化描述，是顾客接受产品和服务的实际感受与期望值比较的结果。顾客满意度可通过信函、面访、电话等形式，采用统计调查方法向顾客调查得到。调查中，将顾客对某种产品或服务的评价分为很满意、满意、一般、不满意、很不满意等几个档次，并分别给予分值，然后经过数据处理计算出顾客满意度。(马林)
