顾客满意度模型,customer satisfaction model
1)customer satisfaction model顾客满意度模型
1.Then thecustomer satisfaction model of the real estate is designed and the strategy of improving the real estate customer satisfaction is discussed in detail.在分析房地产业特点的基础上,结合顾客满意度理论,构建了房地产的顾客满意度模型,并针对模型分析了影响房地产顾客满意度的诸多因素,提出了提升房地产企业顾客满意度的经营策略。
英文短句/例句
1.A Study on the Customer Satisfaction Model with Optimization Function;具有优化功能的顾客满意度模型研究
2.A Model of Higher Education Customer Satisfaction by SEM;基于结构方程的高校顾客满意度模型
3.A Study on the Model of Customer Satisfaction of Car with Alarming Function;具有预警功能的轿车顾客满意度模型研究
4.Construction of a New Measurement Model for Customer Satisfaction Index;新型顾客满意度指数测评模型的构建
5.Household satisfaction model based on customer satisfaction theory;基于顾客满意度理论的住户满意度模型
6.Evaluation model of customer satisfaction degree (CSD) for garment enterprises基于服装企业的顾客满意度测评模型
7.Evaluation Model of Customer Satisfaction of Supply Chain Based on Linguistic EWAA Operator;基于EWAA算子的顾客满意度的评价模型
8.A Study of the Theoretical Model and Evaluation System of Customer Satisfaction;顾客满意度理论模型与测评体系研究
9.Research on Model of OCSI;组织顾客满意度测评指数模型的研究
10.Research on Customer Satisfaction Optimal Model of Business CRM;商业CRM中的顾客满意度优化模型探讨
11.A Model of Mathematics on the Optimistic Consumer Satisfaction with Reliability;具有可靠性的最优顾客满意度的模型
12.The Review and Possible Improvement of National Customer Satisfaction Index Models;顾客满意度指数(CSI)模型述评
13.Study on Customer Satisfaction Model of Mass Customization大规模定制型产品的顾客满意度研究
14.Study on Customer Satisfaction Index Model of Mass Customization;大规模定制的顾客满意度指数模型研究
15.Multilevel Fuzzy Evaluation Model of Customer Satisfaction and Its Application;顾客满意度多层次模糊测评模型及其应用
16.Analysis and research on IPA model of customers satisfaction on economic hotels;经济型酒店顾客满意度IPA模型分析及实证研究
17.An Empirical Study on Customer Satisfaction of Supermarket;大型超市的顾客满意度指数模型实证研究
18.Studies on Customer Satisfaction Indices Model and Its Evaluation Methods;顾客满意度指数模型及其测评方法研究
相关短句/例句
Customer Satisfaction Index model顾客满意度指数模型
1.Explorative Research on Customer Satisfaction Index Model of Chinese Higher Education;中国高等教育顾客满意度指数模型的构建
3)Customer Satisfaction Model顾客满意模型
4)Degree of customer satisfaction顾客满意度
1.Evidential reasoning algorithm for evaluating the degree of customer satisfaction under uncertainty;评价不确定型顾客满意度的证据推理方法
2.This paper evaluates customer service quality by the degree of customer satisfaction in telecommunication enterprise; and decides which are the most important factors in service quality by model of factor importance.本文拟通过顾客满意度测评,对通信服务企业的服务质量进行量化评估;并结合因素重要性推导模型,判断目前服务质量中急需改进的因素,以便提高企业服务质量。
5)customer satisfaction degree顾客满意度
1.Index design for measurement ofcustomer satisfaction degree of enterprises and its evaluation method;企业顾客满意度的指标设计及评价方法研究
2.The Research on Methods of Measuring Customer Satisfaction Degree;顾客满意度测评方法研究
3.The Study on Customer Satisfaction Degree of University Library;高等院校图书馆顾客满意度研究
6)CSI顾客满意度
1.The dynamic method for surveyingCSI based on Web;基于Web信息源的顾客满意度动态测评方法的研究
2.CSI and Simulation;顾客满意度(CSI)及其仿真
3.The Research of Sales Management of the Tianjin Tobacco Company Based on the Measurement and Analysis ofCSI;基于顾客满意度测评的天津烟草销售管理研究
延伸阅读
顾客满意顾客满意customer satisfaction; CSgu幼manyi顾客满意(customer satis公记tion;CS)指顾客的感觉状态水平，这种水平是顾客对企业的产品或服务实际感受的价值与其期望的价值进行比较的结果。如果顾客实际感受的价值与其期望价值一致，顾客会满惫;如果实际感受的价值不及期望价值，顾客会不满惫;如果实际感受的价值超过了期望价值，顾客会非常满意。从生产(服务)企业的角度考虑，顾客满愈是企业成功地理解某一顾客或某部分顾客的爱好，并着手为满足顾客需求作出相应努力的结果。顾客满意有以下基本特性:①主观性。顾客的满愈程度是建立在其对产品和服务的体验上，感受的对象是客观的，而结论是主观的。顾客满惫的程度与顾客的自身条件如知识和经验、收人状况、生活习惯、价值观念等有关，还与媒体传闻等有关;②层次性。处于不同层次需求的人对产品和服务的评价标准不同，因而不同地区、不同阶层的人或一个人在不同条件下对某个产品或某项服务的评价可能不尽相同;③相对性。顾客对产品的技术指标和成本等经济指标通常不熟悉，他们习惯于把购买的产品和同类型的其他产品，或和以前的消费经验进行比较，由此得到的满意或不满意具有相对性;④阶段性。任何产品都具有寿命周期，服务也有时间性，顾客对产品和服务的满意程度来自于过去的使用体验，是在过去多次购买和提供的服务中逐渐形成的，因而呈现出阶段性。顾客满意测评必须考虑这些基本特性。顾客满意度是对顾客满意程度的定量化描述，是顾客接受产品和服务的实际感受与期望值比较的结果。顾客满意度可通过信函、面访、电话等形式，采用统计调查方法向顾客调查得到。调查中，将顾客对某种产品或服务的评价分为很满意、满意、一般、不满意、很不满意等几个档次，并分别给予分值，然后经过数据处理计算出顾客满意度。(马林)
