系统版本:
RDBMS : 9.2.0.6.0Oracle 应用产品: 11.5.10.2
问题症状:
1.通过物料事务处理查看销售订单行退货记录显示已经入库为40；
2.销售退货订单行已经接收入库。但是，订单行状态仍然是“等待退货”，发运数量为空；
3.销售退货仍然能做RMA接收40数量。但是，查看接收事务处理记录显示已经接收入库了；
4.AR接口行和AR事务处理没有找到对应销售退货订单行的记录；
5.销售退货订单行工作流报错；
EBS群下的朋友说要Datafix。但是，遗憾的是没有提供具体的解决方案和PLSQL代码。也朋友建议尝试如下操作
1.选中对应订单行，“右击”分别选择“订单进程”和“重试出错的活动”，查看对应订单行的工作流的活动“等待接收”状态仍然是“错误”。
2.“状态监控程序”查找到对应的销售退货订单行的工作流并且做“重试”操作。但是，该方法还是不行。然后，我就开始自作聪明做工作流程“倒退”也是不行，接着又“更新属性”，折腾好久，问题仍然没有解决。
在度娘上好搜索好久，也试用了好多关键没有找到想要的结果。
由于对自己的英文没有自信，不敢在生产环境贸然行事。待历史备份数据在测试环境上Clone以后操作试一下。由于备份数据是历史数量，没有操作过订单行工作流程“重试”、“倒退”和“更新属性”等等。按照官方提供的PLSQL操作以后，销售退货行状态“已关闭”，没有需要退货行接收记录，AR接口也产生对应记录，自动开票“自动开票主程序”，通过对各项数据检查没有发现什么问题。
当在生产环境上操作时，发现没有Clone环境上那么顺利了。由于之前在生产环境对订单行工作流操作过“重试”、“倒退”和“更新属生”等等，提示错误如下:
ORA-20001: OE_RMA_WF.Wait_For_Receiving(OEOL, 263115, 161649, RUN) Wf_Engine_Util.Function_Call(OE_RMA_WF.WAIT_FOR_RECEIVING, OEOL, 263115, 161649, RUN)
并且订单行的子流程也提示错误:
OE_STANDARD_WF.STANDARD_BLOCK(OMERROR, WF11118,162379, RUN)
Wf_Engine_Util.Function_Call(OE_ERROR_WF.Set_entity_Descriptor, OMERROR, WF11118,162379, RUN)
最后，没有办法只能重新Clone生产环境历史备份数据，把生产环境上关于该订单行流程相关记录删除，删除之前注意备份数据，再把Clone环境上关于该订单行流程数据导入到生产环境。执行官方提供的PLSQL才能顺利完成。
解决方法：
由于对生产环上订单行流程操作过“重试”、“倒退”和“更新属性”，导致执行官方提供的ontd0018.sql不执行，需求修订单行流程的数据。操作方法:
备份数据:
--备份数据
create table cux.WF_ITEMS as
select * from WF_ITEMS where ITEM_KEY='263115' for update;
delete from WF_ITEMS where ITEM_KEY='263115';
create table cux.wf_item_activity_statuses as
Select * From wf_item_activity_statuses wf where wf.item_key='263115';
delete from wf_item_activity_statuses wf where wf.item_key='263115';
create table cux.WF_ITEM_ACTIVITY_STATUSES_H as
SELECT * FROM WF_ITEM_ACTIVITY_STATUSES_H WHERE ITEM_KEY='263115';
Delete FROM WF_ITEM_ACTIVITY_STATUSES_H WHERE ITEM_KEY='263115'
--子流程提示错误记录
Insert Into cux.wf_item_activity_statuses
Select * From cux.wf_item_activity_statuses wf where wf.item_key In ('WF11148','WF11146');
Insert Into cux.WF_ITEM_ACTIVITY_STATUSES_H
SELECT * FROM WF_ITEM_ACTIVITY_STATUSES_H WHERE ITEM_KEY In ('WF11148','WF11146');
Insert Into cux.WF_ITEMS
select * from WF_ITEMS where ITEM_KEY In ('WF11148','WF11146');
--从Clone环境导入数据
select * from WF_ITEMS where ITEM_KEY='263115' for update;
Select * From wf_item_activity_statuses wf where wf.item_key='263115' for update;
SELECT * FROM WF_ITEM_ACTIVITY_STATUSES_H WHERE ITEM_KEY='263115' for update;
注意:
ITEM_KEY='263115'为销售订单行的LINE_ID；ITEM_KEYIn('WF11148','WF11146')为之流程项目关键字的值。
然后执行ontd0018.sql，如下PLSQL
1. 检查要DataFix的记录
--&report_yn默认值为Y
select oh.order_number,
ol.line_number || '.' || ol.shipment_number line_number,
ol.line_id,
ol.flow_status_code,
ol.ordered_quantity,
mmt.transaction_date received_date,
rcv.quantity received_quantity
from OE_ORDER_HEADERS_ALL OH,
OE_ORDER_LINES_ALL OL,
RCV_TRANSACTIONS RCV,
MTL_MATERIAL_TRANSACTIONS MMT
where oh.header_id = ol.header_id
and ol.line_id = rcv.oe_order_line_id
and ol.line_id = mmt.trx_source_line_id
and mmt.transaction_type_id = 15
and mmt.rcv_transaction_id = rcv.transaction_id
and ol.flow_status_code = 'AWAITING_RETURN'
and nvl(upper('&report_yn'), 'N') = 'Y';
2. 然后，根据检查结果的订单行LINE_ID批量或逐行执行
declare
l_line_id number := 263115;
l_ordered_qty number;
cursor line_info is
select line_id, ordered_quantity
from oe_order_lines_all ool
where ool.line_id = l_line_id
and ool.flow_status_code = 'AWAITING_RETURN'
and exists
(select 'x'
from mtl_material_transactions mmt, rcv_transactions rcv
where mmt.trx_source_line_id = ool.line_id
and mmt.transaction_type_id = 15
and rcv.oe_order_line_id = ool.line_id
and mmt.rcv_transaction_id = rcv.transaction_id)
for update nowait;
l_user_id number;
l_resp_id number;
l_appl_id number;
x_return_status varchar2(10);
x_msg_count number;
x_msg_data varchar2(2000);
begin
if nvl(l_line_id, 0) > 0 then
open line_info;
fetch line_info
into l_line_id, l_ordered_qty;
if line_info%notfound then
close line_info;
dbms_output.put_line('Error: Invalid Line Id, Re-enter.');
return;
end if;
close line_info;
else
return;
end if;
Begin
select number_value
into l_user_id
from wf_item_attribute_values
where item_type = 'OEOL'
and item_key = l_line_id
and name = 'USER_ID';
select number_value
into l_resp_id
from wf_item_attribute_values
where item_type = 'OEOL'
and item_key = l_line_id
and name = 'RESPONSIBILITY_ID';
select number_value
into l_appl_id
from wf_item_attribute_values
where item_type = 'OEOL'
and item_key = l_line_id
and name = 'APPLICATION_ID';
Exception
When No_Data_Found Then
dbms_output.put_line('Error: Line flow does not exist.');
return;
End;
fnd_global.apps_initialize(l_user_id, l_resp_id, l_appl_id);
update oe_order_lines
set fulfilled_quantity = null,
shipped_quantity = null,
last_updated_by = -99999999,
last_update_date = sysdate
where line_id = l_line_id;
begin
oe_rma_receiving.push_receiving_info(l_line_id,
l_ordered_qty,
'NO PARENT',
'RECEIVE',
'N',
x_return_status,
x_msg_count,
x_msg_data);
if x_return_status = 'S' then
oe_rma_receiving.push_receiving_info(l_line_id,
l_ordered_qty,
'RECEIVE',
'DELIVER',
'N',
x_return_status,
x_msg_count,
x_msg_data);
end if;
oe_debug_pub.add('no. of OE messages :' || x_msg_count, 1);
dbms_output.put_line('no. of OE messages :' || x_msg_count);
for k in 1 .. x_msg_count loop
x_msg_data := oe_msg_pub.get(p_msg_index => k, p_encoded => 'F');
oe_debug_pub.add(substr(x_msg_data, 1, 255));
oe_debug_pub.add(substr(x_msg_data, 255, length(x_msg_data)));
dbms_output.put_line('Error msg: ' || substr(x_msg_data, 1, 200));
end loop;
fnd_msg_pub.count_and_get(p_encoded => 'F',
p_count => x_msg_count,
p_data => x_msg_data);
oe_debug_pub.add('no. of FND messages :' || x_msg_count, 1);
dbms_output.put_line('no. of FND messages :' || x_msg_count);
for k in 1 .. x_msg_count loop
x_msg_data := fnd_msg_pub.get(p_msg_index => k, p_encoded => 'F');
dbms_output.put_line('Error msg: ' || substr(x_msg_data, 1, 200));
oe_debug_pub.add(substr(x_msg_data, 1, 255));
end loop;
if x_return_status <> 'S' then
oe_debug_pub.add('Error occurred, rolling back changes.', 1);
dbms_output.put_line('Error occurred, please fix the errors and retry.');
rollback;
else
commit;
end if;
end;
dbms_output.put_line('For details, see OM Debug File: ' ||
OE_DEBUG_PUB.G_DIR || '/' || OE_DEBUG_PUB.G_FILE);
end;
